Customer Communications

Keeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our Customer Communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure. 

Here you'll find our most recent Customer Communications to view and download:

Brochures:

Corporate Brochure

The Community Investor                                Mini-Corporate Brochure

The Science of Water                                  The American Water Landscape

American Water's Customer Communications Awards 
American Water works hard to create, communicate, deliver and exchange offerings that have value and educate customers, partners, government officials and society at large.

Therefore, we are delighted when our work, commitment and vision are recognized in professional communications awards.

2008 Communicator Awards
The Communicator Awards is a national awards show honoring excellence in communications. The annual show honors the best in advertising, corporate communications and public relations as well as interactive and video. There were more than 8,000 entries this year.

The following American Water communication's received the highest honor - The "Award of Excellence" 

• American Water's 25th Anniversary Brochure 

2008 American Graphic Design Awards
The American Graphic Design Awards is a competition open to advertising agencies, graphic design firms, corporations, institutions, publishers, and more. It honors outstanding work of all kinds and across all media: print and collateral, advertising and sales promotion, corporate identity and logos, internet and interactive design, package and point of sale materials, and motion graphics.

For the 2008 competition, more than 10,000 entries were received. Of these, a highly selective 15 percent are recognized with a certificate of excellence.

The following American Water communication's pieces were named winners:

• American Water's Corporate Brochure Design
• American Water's State Brochure Design
  • Arizona American Water
  • California American Water
  • Hawaii American Water
  • Illinois American Water
  • Indiana American Water
  • Iowa American Water
  • Kentucky American Water
  • Maryland American Water
  • Michigan American Water
  • Missouri American Water
  • New Jersey American Water
  • New Mexico American Water
  • Long Island American Water
  • Ohio American Water
  • Pennsylvania American Water
  • Tennessee American Water
  • Texas American Water
  • Virginia American Water
  • West Virginia American Water
• American Water's Box Pocket Folder Design
• American Water's Flat Pocket Folder Design

2008 San Diego Chapter of the Public Relations Society of America (PRSA) annual Edward L. Bernays Mark of Excellence Awards
The PRSA's annual Edward L. Bernays Mark of Excellence Awards recognizes the industry’s finest public relations campaigns, tactics and professionals, in categories including media relations, community relations, crisis communications and special events.

American Water received awards for the following:

• California American Water team won the Public Relations Society of America San Diego chapter Silver Award of Excellence in the campaign category for the Monterey "Spring into Action" conservation campaign. 
• The single piece "Spring into Action" conservation wheel mailer won the Bronze Award of Excellence.