Turning Service On/Off

Turning the Water On
One call is all it takes to turn on water service if your home or business is already connected to our system. Simply contact the Customer Service Center at 1.800.422.2782 or by filling out the below form. Our representatives are available 24 hours a day, seven days a week. They can take a service application by phone from the person responsible for paying the bill.

New Residence
If you are moving into a new home or non-residential building, make sure that water is available at your address. Then your can call our Customer Service Center to schedule an appointment to install your water meter and turn on the water.

Turn on Service

Existing Residence
If you move to a residence where water service is already available, call our Customer Service Center and we will make a service call to read the meter and start your billing with an actual meter reading. If your water meter is located inside your home, it will be necessary for a representative to enter your home to read the meter.
Please call us at least three working days before you want your water service started.
An adult should be present when we turn on your water service, to prevent any overflow in case a faucet or other water device has been accidentally left on inside. An adult will also need to be present if your water service is already on, but we need to take a first reading from a meter located in the basement.

Turning the Water Off
Please call us, or submit the below form at least five working days before you want your water service disconnected. This will enable us to take a final and accurate meter reading and ensure that you are only charged for water. 

Turn off Service