Billing & Payment Information

As a customer of New Jersey American Water, providing you with the best customer service possible is our priority. In New Jersey, we offer several easy ways to pay your bill:

Pay by Mail
For customers with an account number beginning with 52, mail your check payable to:

New Jersey American Water
P.O. Box 371476
Pittsburgh, PA, 15250-7476

Overnight payments should be mailed to:

Mellon Bank
Attention: Lockbox 371476
500 Ross Street
Pittsburgh, PA 15251

For all other customers, send your check to:

New Jersey American Water
P.O. Box 371331
Pittsburgh, PA 15250-7331

Overnight payments should be mailed to:
Mellon Bank
Attention: Lockbox 371331
500 Ross Street
Pittsburgh, PA 15251

To avoid processing delays, include the pre-addressed payment stub, write your account number and address on your check or money order, use the envelope provided and do not send paper clips, staples or cash.

Pay by Phone
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling 1.866.271.5522. There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Pay Automatically – No stamps required
Sign up for Automatic Payment, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. You'll still receive a copy of your bill well before the due date, so you will have time to ask any questions before payment. And it's totally free! Call our Customer Service Center to sign up, or complete and mail the enrollment form.

Online Bill Pay
You can use your Visa or MasterCard credit or debit cards to pay your bill online. For more information, visit: www.paymybill.com

Pay in Person
New Jersey American Water has agreements with merchants across the state where you can pay your bill in person. These locations include supermarkets and drug stores. Please note, this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for New Jersey American Water.

City Hall in Elizabeth
50 Winfield Scott Plaza
Elizabeth, NJ 07202
(908) 353-4874
9AM – 4PM (M-F)

Sunoco A Plus NJ0736
1746 Route 22 East
Scotch Plains,NJ 07076
(908) 322-3838
9AM -6PM (M-Sun)

Rich's Pawn NJ0644
579 Route 22 West
N. Plainfield, NJ 07060
(908) 754-2580
9AM -6PM (M-F), 9AM - 8PM (Sat.),
Closed (Sun.)

Cooks Grocery & Deli (Ashmi Food Corp.) NJ 0748
399 Park Ave.
Piscataway, NJ 08854
(732) 463-1121
7AM-9PM (M - Sat.), 8AM - 8PM (Sun.)

Garden State Check Cashers NJ0185
2595 Woodbridge Rd.
Edison,NJ 08817
(732) 287-0600
9AM - 5PM (M - W), 9AM - 6PM (Thurs. - Fri), 9AM - 4PM (Sat)

News Shop NJ 0217
400 N. Broad St.
Elizabeth, NJ 07207
(908) 355-6229
6AM - 7PM (M - F), 6AM - 3PM (Sat - Sun)

Paragon Federal Credit Union NJ 0763
1180 Mclester St.
Elizabeth, NJ 07207
(800) 222-8877
8:30AM - 4PM (M - F)

Archie's Corner NJ 0221
562 Elizabeth Ave.
Elizabeth, NJ 07206
(908) 354-0274
6AM - 8PM (M - F), 7AM - 6PM (Sat - Sun)

Seven Star News NJ0262
213 North Wood Ave.
Linden,NJ 07036
(908) 925-8298
9AM - 6PM (M-F)

United Check Cashing NJ 0549
116 3rd Ave.
Neptune City, NJ 07753
(732) 774-7710
9AM - 6PM (M - W), 9AM - 7PM (Thurs - Fri), 9AM - 3PM (Sat)

Holly News & Card Shop NJ0375
37 High St.
Mt. Holly,NJ 08060
(609) 267-0242
6AM - 6PM (Sun - Sat)

Linden Stationary NJ0773
638 West St. George Avenue
Linden,NJ 07036
(908) 486-7825
5AM - 8PM (Mon - Sat) 6AM - 2PM Sun.

One Stop Financial Services NJ0029
1690 Route 38 East
Mt. Holly,NJ 08060
(609) 702-1040
9AM - 6PM (Mon - Fri)

One Stop Shoppe NJ0226
774 Eayrestown Road
Lumberton,NJ 08048
(609) 261-2050
6AM - 9PM (Mon - Fri) 7AM - 8PM Sat. - Sun.

Route 22 Union Check Cashing NJ0622
2264 A Route 22 East
Union,NJ 07083
(908) 964-8545
9AM - 8PM (Mon - Wed) 8AM - 8PM (Thurs - Fri) 9AM - 5 PM Sat

Roselle Check Cashing NJ9005
114 Chestnut St.
Roselle, NJ 07203
(908) 241-5511
8:30AM - 7PM (Mon - Wed) 8AM - 8PM Thurs - Fri 8:30 - 5PM Sat

OR, visit one of our drop-box locations

New Jersey American Water
1341 North Avenue
Plainfield, NJ 07062
Drop box Location Only - No Past Due Payments

New Jersey American Water
120 Raider Boulevard
Belle Mead, NJ 08502
Drop box Location Only - No Past Due Payments

New Jersey American Water
84 Mill Street
Mount Holly, NJ 08060
Drop box Location Only - No Past Due Payments

Payment Assistance
Sometimes customers face circumstances that stretch their financial resources. We are here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. You may also be qualified to receive assistance through our H2O Help to Others Program. 

H20 Help to Others Program

Although our lives depend on an ample supply of tap water, many of us take water for granted. Unfortunately, there are many people and families who risk losing water service because they can’t pay their water bills. For customers who have fallen on difficult financial times, American Water’s H20 Help to Others Program has been providing assistance for over a decade to those who qualify in participating states.

H20 Help to Others Program takes a three-fold approach to assistance. Hardship grants, monthly service discounts and complimentary water-saving devices and education to change water use habits all combine to create a program that has helped thousands of families since it was founded in 1991.

Another benefit of H20 Help to Others Program is that if often connects customers with other sources of aid in their communities, including other assistance programs for which they might qualify. Typically, those who qualify for the program are able to begin paying their water and other utility bills in a timely manner, start meeting other financial obligations, and work toward self-sufficiency.

At American Water, helping out where we can is at the core of who we are.

“No one should ever have to fear a day without water because he or she cannot pay a bill for legitimate reasons.” – John Young, Chief Operating Officer, American Water.

For more information contact the Customer Service Center at 856.310.2249.

Payment Arrangements
If you cannot pay your bill by the due date, please contact our customer service center BEFORE the due date. We’re available 24 hours a day, 7 days a week at 1-800-652-6987.
When you call, our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:

• Pay at least 25% of your bill within 48 hours of your call.
• Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed 6 months.
• Pay all future bills as they become due.

New Jersey American Water will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.