Turning Service On/Off

To Turn Water Service On
One call is all it takes to turn our water service on or off or transfer your service if your home or business is already connected to our system. Simply contact our Customer Service Center at 1.800.673.5999. Our representatives are available 24 hours a day, seven days a week. They can take a service application by phone from the person responsible for paying the bill.

New Residence
If you are moving into a new home or non-residential building, make sure that water is available at your address.
State law requires that a cross-connection inspection be performed before the meter is installed. Cross-connection devices prevent potentially contaminated water from entering the public water system in case of a pressure loss.
When these tasks are complete, please call the Customer Service Center to schedule an appointment to install your water meter and turn on the water. Please provide us with three days notice to schedule the turn on.

Existing Residence
If you move to a residence where water service is already available, call our Customer Service Center and we will make a service call to read the meter and start your billing with an actual meter reading. If your water meter is located inside your home, it will be necessary for a representative to enter your home to read the meter.

Please call us at least three working days before you want your water service started, or fill out the convenient form below.
An adult should be present when we turn on your water service, to prevent any overflow in case a faucet or other water device has been accidentally left on inside. An adult will also need to be present if your water service is already on, but we need to take a first reading from a meter located in the basement.

Turning Your Water Off
Please notify us at least three working days before you want your water service disconnected. This advance notice allows us time to take a final meter reading and ensure that you are only charged for the water you use.